Effective October 26, 2026. Christopher Ess is operated by Christopher Kirby LLC. These rules cover shirts and knits, pants and shorts, jackets and outerwear, blazers and suit pieces purchased on christopheress.shop.
Window
Request an RMA within 30 days of delivery. Email [email protected] with order number, product name, and reason. Do not mail a parcel without an RMA.
What we take back
Eligible: unworn shirts with original tags, pants with no hem alteration, and jackets without stains or broken zippers. Try a waterproof jacket indoors; keep tags on until you are sure.
What we do not take back
- Garments washed, worn outdoors, hemmed, or missing tags
- Items with deodorant marks, perfume, or pet hair
- Final-sale notes on the product page (if marked)
Refunds
Once we inspect the return, refunds go to the original payment method, typically 5–10 business days after we receive the parcel. Original outbound shipping is not refunded unless we shipped the wrong size or a defective a waterproof jacket. Return postage is the customer’s unless the item is defective or not as described.
Christopher Kirby LLC · 8314 190TH AVE, BRISTOL, WI 53104 · (630) 997-2030 · [email protected]